From eloan to Popular Direct. Welcome!From eloan to Popular Direct. Welcome!

Welcome to Popular Direct!

Navigate this site to learn more about the transition from eloan® to Popular Direct.

Effective Monday May 15, 2017, your current eloan® deposit products will become Popular Direct products. Popular Direct is the direct online channel owned and operated by Banco Popular North America ("BPNA"), the same banking institution that maintains your eloan® account.

This change does not have any impact on your current rates or FDIC coverage.

We will provide support throughout this transition period to help you feel at ease. From April 10 to April 17, 2017 existing customers will be receiving detailed transition information by mail. For the latest information regarding the conversion, come back to this page as we will update information periodically.

Mark Your Calendar!

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March 31, 2017

eloan® will no longer offer deposit products. For new deposit product needs, visit Popular Direct.

March 31, 2017 to May 12, 2017

Continue to access your accounts, through eloan.com

April 10, 2017 to April 17, 2017

Existing customers will be receiving detailed transition information by mail.

May 12, 2017 at 7:00 a.m. ET

Last day for existing customers to access accounts through eloan.com

May 15, 2017 at 8:00 a.m. ET

Existing customers can start accessing accounts through Popular Direct.

Important Announcements

Effective Monday May 15, 2017, your current eloan® deposit products will become Popular Direct products. Popular Direct is the direct online channel owned and operated by BPNA, the same banking institution that maintains your eloan® account.

What this change means for you:

  • Your current interest rates and FDIC coverage will remain the same.
  • Your account number will remain the same.
  • You will have access to additional services such as Mobile Banking, Mobile Check Deposits1, an Automated Telephone System to get account balances and transfer funds, and the 24 hours a day, 7 days a week Popular Direct Customer Care Center.

We will provide support throughout this transition period to help you feel at ease. Over the next few weeks, you will receive more details by both mail and email. For the latest information regarding the conversion, come back to this page as we will update information periodically.

1 Mobile Check Deposits are subject to eligibility requirements. Deposits are subject to verification and may not be available for immediate withdrawal. Standard mobile carries fees apply.

Transition Checklist

  • Before Friday, May 12, 2017

    • Complete any pending external account verification no later than Monday, May 8, 2017.
    • Ensure you have the most updated phone number on record in the eloan® website.
    • If you have been notified that your username must be changed, you must complete the process before Friday, May 12, 2017.
    • If you will not opt in to electronic statements, you will not have access to the previous 13 months of your statements so print or download your electronic statements from the eloan® website.
  • On Friday, May 12, 2017

    • Online Banking access for your deposit accounts through www.eloan.com will be available until 7:00 a.m. ET.
  • From Friday, May 12, 2017 to Sunday, May 14, 2017

    • During this time, eloan® Online Banking and Customer Care access will be suspended while the systems conversion is completed.
    • Popular Direct Care Center Representatives will be available during conversion weekend to answer questions related to the conversion events by calling 1-800-274-5696, 24 hours a day, 7 days a week.
  • On Monday, May 15, 2017

    • Sign in to Popular Direct Online Banking after 8:00 a.m. ET at www.populardirect.com and follow the systems prompt to review the Online Banking Terms and Conditions.

You may also:

  • Enroll to eStatements and other notices.
  • Schedule new recurring transfers.
  • Download the Popular Direct Mobile Banking app.
  • Take a moment to learn about all the additional Online and Mobile Banking services available to you.

If you have an existing Popular Direct account, please contact us on or after Monday, May 15 to merge your Popular Direct and eloan® records into a single customer record.

Explore Popular Direct

We are delighted to welcome you to Popular Direct!

Popular Direct is the direct online channel owned and operated by BPNA, the same banking institution that maintains your eloan® account.

BPNA is the U.S. banking subsidiary of Popular, Inc. [NASDAQ: BPOP], a publicly traded, full-service financial services provider in the United States, Puerto Rico, and the Caribbean. Founded in 1893, Popular, Inc. is the leading banking institution by both assets and deposits in Puerto Rico and ranks among the top 50 U.S. banks by assets.

New services that you will have through Popular Direct:

  • 24 hours a day, 7 days a week Customer Care Center support
  • Automated Telephone Banking
  • Access to your accounts via your desktop and mobile devices
  • Mobile Check Deposits for your Savings accounts2
  • Electronic Notices
  • Monthly articles which provide insightful information

Mobile Banking!

One of the benefits that you will enjoy as a Popular Direct customer is having access to Mobile Banking. With Popular Direct apps available for iPhone®, iPad®, Android, and Kindle, you choose how to bank. 3

Explore our website and discover the new look and feel to your online deposit experience!

2 Mobile Check Deposits are subject to eligibility requirements. Deposits are subject to verification and may not be available for immediate withdrawal. Standard mobile carries fees apply.

3 iPhone, iPad and App Store are trademarks of Apple, Inc. Android is a trademark of Google, Inc. Kindle is a trademark of Amazon, Inc.

Frequently Asked Questions

What to expect during this transition period?

The conversion to Popular Direct entails that on May 15, 2017, your eloan® account will be migrated to the Popular Direct platform. On this date, you will start managing your existing accounts from the Popular Direct website. Your rates and FDIC coverage will remain unchanged after this transition. The main changes resulting from this transition will be to how you access and manage your existing accounts.

We will provide support throughout this transition period to help you feel at ease. Over the next few days, you will be receiving a detailed Customer Transition Guide by mail. In the meantime, take note of the following important dates and contact numbers in case you have any questions.

  • Until May 12, 2017 at 9:00 p.m. ET, please contact eloan® Customer Care Representatives at 1-866-576-7283.
  • During conversion weekend on May 13 - 14 and after Monday, May 15, 2017, please contact Popular Direct Customer Care Representatives at 1-800-274-5696.
  • Since the systems conversion will occur between Friday, May 12, 2017 and Sunday, May 14, 2017, Popular Direct Care Center Representatives will not have access to account information but are available to answer questions related to the conversion events.

What services will I have access to through Popular Direct?

As a Popular Direct customer, you can expect to have the following services that you had as a eloan® customer:

  • Competitive rates on CDs and Savings Accounts
  • FDIC-insured CDs and Savings Accounts
  • Online Banking
  • External transfers
  • eStatements

New services that you will have through Popular Direct:

  • 24 hours a day, 7 days a week Care Center
  • Automated Telephone Banking
  • Mobile Banking
  • Mobile Check Deposits for your Savings accounts4
  • Electronic Notices
  • Monthly articles which provide insightful information

Please visit our Digital Services page to learn more about the services you will have access to through Popular Direct.

4Mobile Check Deposits are subject to eligibility requirements. Deposits are subject to verification and may not be available for immediate withdrawals. Standard mobile carrier charges and fees may apply.

What changes will occur to my account(s)?

Your rates and FDIC coverage will remain unchanged after this transition. The main changes resulting from this transition are relative to how you access and manage your existing accounts including how you use your external accounts. Popular Direct external account transfers are different in the following:

  1. Under the eloan® platform you were permitted to maintain multiple external accounts (one external account per eloan® account). Popular Direct only permits one external account per customer. We will convert all your verified external accounts linked to your open eloan® accounts. However, if you need to add an external account in the future, you will only be able to do so by substituting an existing external account on record.

  2. Under the eloan® platform you could initiate transfers from your CD accounts to your external account at maturity. As a Popular Direct customer, you must initiate this type of transaction by contacting the Popular Direct Care Center at 1-800-274-5696.

    Also, below please find the external account transfer limits on the Popular Direct platform.

    Cumulative Transaction Amount Number of Transactions
    Maximum credits per business day into your Popular Direct account from your external account. $999,999 6
    Maximum debits per business day from your Popular Direct account into your external account. $999,999 6
    Maximum credits per calendar month into your Popular Direct account from your external account. $185,999,998 186
    Maximum debits per calendar month from your Popular Direct account into your external account. $5,999,999 6

    Maximum credits per business day into your Popular Direct account from your external account.

    Cumulative Transaction Amount: $999,999

    Number of Transactions: 6

    Maximum debits per business day from your Popular Direct account into your external account.

    Cumulative Transaction Amount: $999,999

    Number of Transactions: 6

    Maximum credits per calendar month into your Popular Direct account from your external account.

    Cumulative Transaction Amount: $185,999,998

    Number of Transactions: 186

    Maximum debits per calendar month from your Popular Direct account into your external account.

    Cumulative Transaction Amount: $5,999,999

    Number of Transactions: 6

    The cut off time for external transfers is 7:00 p.m. ET

When will I receive more information?

From April 10 to April 17, you will receive a Customer Transition Guide by mail to the address listed on your account with all the details related to the transition. You can also visit this website periodically for the latest information.

What if I don’t want to become a Popular Direct Customer?

Your rates and FDIC coverage will remain unchanged after this transition. The main changes as a result of this transition will be to how you access and manage your existing accounts. However, if you do not wish to be converted to the Popular Direct platform, please contact the eloan® Customer Care Center at 1-866-576-7283 before May 12, 2017, to initiate the closure of your account. Early withdrawal penalties will apply for CD accounts closed before the end of the account term. For savings accounts, if you close your account before interest is credited, you will not receive the accrued interest.

How and when can I access Popular Direct Online Banking?

  • eloan® Online Banking will be available up until conversion so that you can check balances and eStatements and perform transactions. However, beginning at 7:00 a.m. ET on Friday, May 12, 2017, the eloan® Online Banking platform will be unavailable while we complete the systems conversion to Popular Direct Online Banking.

  • Popular Direct Online Banking will be accessible starting at 8:00 a.m. ET Monday, May 15, 2017

Will my account number change due to the conversion?

Your account number will remain the same.

What is the routing number for my Popular Direct accounts?

The routing number is 113007835. Use this number from Monday, May 15, 2017, when setting up new direct deposits to your accounts.

Will there be any changes to my eloan® accounts with a trust title?

All accounts opened under a trust title will be converted from the eloan® platform to the Popular Direct platform as-is, with no changes. Your account title, account terms, and FDIC coverage will remain the same. For CD accounts, you will be able to renew at maturity as you normally would. However, under the Popular Direct platform, you will not be able to open new accounts under a trust title.

How will my direct deposits be affected?

All current direct deposits using the eloan® routing number will continue to be processed as usual. We will notify all direct deposit and preauthorized credit originators such as government agencies, your employer, etc., about the change in the appropriate routing number. Starting Monday, May 15, 2017, all future direct deposits, preauthorized or other electronic transfer relationships that you establish must use the routing number 113007835 for Popular Direct accounts.

How will my account statements be impacted?

Upon conversion and after you complete the Online Banking and Electronic Statement registration process, rolling thirteen (13) months of eStatement history will be accessible through Popular Direct online banking. If you don’t complete the Online Banking and Electronic Statement registration process by Tuesday, May 30, 2017, this thirteen (13) month statement history will not be accessible electronically and going forward your statement delivery will change to paper statements. If you will not be able to complete the Online Banking and Electronic Statement registration process, make sure you download or print your past eloan® electronic statements before Friday, May 12, 2017.

Will my interest payment change?

We will continue to process your interest payments in the same method that you have selected today. If you want to make any changes to your interest payment, please contact the Popular Direct Customer Care Center 24 hours a day, 7 days a week by calling 1-800-274-5696, starting Monday, May 15, 2017.

Will my account beneficiary designations carry over? How do I add a beneficiary?

Your existing beneficiaries will be carried over at conversion; however, they will not be viewable via Online Banking. If you want to confirm your beneficiary designation or make any changes, please contact the Popular Direct Customer Care Center 24 hours a day, 7 days a week by calling 1-800-274-5696 starting Monday, May 15, 2017. We may request that you complete documentation to process the change request.

What will happen if I already have accounts with Popular Direct?

If you already have Popular Direct accounts, you will have two separate usernames, one for your eloan® accounts and one for your Popular Direct accounts. After you complete the process for your eloan® username on or after Monday, May 15, 2017, contact us at 1-800-274-5696 so we can merge all your accounts under one username.

Will I have access to my account via telephone banking?

Upon systems conversion on Monday, May 15, 2017, you will be able to get account balances and transfer funds internally between your savings accounts through the Telephone Banking System by calling the Popular Direct Customer Care Center 24 hours a day, 7 days a week by calling 1-800-274-5696.

How can I find out more information about the transition?

To get the latest information regarding the transition please refer to the Customer Transition Guide you will receive by regular mail.

Online Banking FAQs

How do I access Popular Direct Online Banking?

Popular Direct Online Banking will be accessible starting at 8:00 a.m. ET, Monday, May 15, 2017.

  1. Go to Popular Direct Online Banking www.populardirect.com and select “Login” on the top right of the screen.

  2. Enter your eloan® Online Banking username.

    Important Notes:
    • Due to system conversion limitations, all former eloan® usernames will be converted to lower case.
    • There may be certain eloan® usernames which may not be able to be converted for use as Popular Direct usernames. If you are an impacted customer, you will be contacted by an eloan® representative between April 10, 2017 and April 22, 2017 to walk you through the process of changing your username prior to the systems conversion.
  3. Validate your identity with our Advanced Login function. For security purposes, the first time you log in you will be prompted to validate your identity through our Advanced Login function by selecting one of these options:

    • sending a temporary code via text message to the phone number on record;
    • making a phone call to the phone number on record;
    • or by asking you a series of authentication questions.
  4. Enter your new temporary password. Your temporary password will be the last six (6) digits of your Social Security Number.

    Important Note: The temporary password must be used within 60 days. After 60 days, the temporary password will expire and you will need to call the Popular Direct Care Center at 1-800-274-5696 and get a new temporary password.

  5. You will be prompted to change your password immediately. Popular Direct passwords require a minimum of 8 characters, at least 2 letters and 2 numbers and are case sensitive. Upon completion of your password change, and as part of Popular Direct’s security processes, you will receive a Popular Direct security email alert to the address we have on record.

  6. Read and review the Terms and Conditions for eSign Disclosure and Consent, Online Banking Service Agreement, and converted eloan® account Product Disclosures.

You’re in! At this time, you may complete the Popular Direct eStatements and electronic notices registration.

Important note: To view statements and notices electronically you must complete the Popular Direct eStatement registration process during your first login session. Otherwise, your account statements will be converted to paper delivery.

Will I be able to see my online banking history?

Transaction history from eloan® will be converted. In addition to any eStatement that you may be able to access, you will be able to access up to one hundred and eighty days (180) days of account history using Popular Direct online or mobile banking on the “Account Activity” screen.

Will I be able to see my eStatement history?

After May 15, 2017 and upon registration to Popular Direct Online Banking and eStatements enrollment, thirteen (13) months of eloan® eStatements history will be accessible through Popular Direct online banking. If you don’t complete the Online Banking and Electronic Statement registration process this 13-month statement history will not be accessible electronically and going forward your statement delivery will change to paper statements. Therefore, please download or print your past eloan® electronic statements, before Friday, May 12, 2017.

What are electronic notices?

With Popular Direct you will be able to enroll in electronic notice delivery to receive documents electronically. In addition to eStatements, you will be able to receive Bank notices, such as maturity and overdraft notices and Tax forms, such as Form 1099-INT. You will be able to enroll in electronic notices the first time you log in to Popular Direct Online Banking. Afterwards, you can change your preferences at any time by going to the “Change document delivery method” link in the “Customer Service” section.

Can I enter CD maturity instructions online?

No. After conversion on May 15, 2017, please contact us at 1-800-274-5696 within 10 calendar days after your applicable maturity date to provide your CD maturity instructions. Unless you have contacted us with contrary instructions we will automatically renew the applicable CD account at the maturity date for the same term, at the rate in effect on the maturity date.

What happens if I don’t log in to Popular Direct Online Banking?

If you do not login to Popular Direct Online Banking after conversion date on Monday, May 15, 2017, your account statement delivery method will be changed to paper statement.

Mobile Banking FAQs

How do I access Popular Direct Mobile Banking?

Once you have logged into Popular Direct Online Banking and changed your password, you can use mobile banking. Just download our app for iPhone®, iPad®, Android™, or Kindle and log in using the same username and password as you do for online banking. You may also access mobile web banking by going to www.populardirect.com and selecting “Log In” on the upper right-hand corner and select the “Login to Mobile Banking” on the next page.

What is Mobile Check Deposit?

Mobile Check Deposit, available through the Popular Direct Mobile app, lets you make a deposit from your iPhone®, iPad® or Android™ smartphone by taking a picture of your check. It can be used in Popular Direct and converted eloan® savings accounts. Deposits are subject to verification and may not be available for immediate withdrawal. Please refer to our Funds Availability Disclosure for more details. Standard mobile carrier charges and fees may apply.

How do I use Mobile Check Deposit?

To make a deposit with Mobile Check Deposit via the Popular Direct Mobile app to your savings account, follow these steps:

  • Make sure you sign the back of your check and print “For mobile deposit only, account number xxxxxxxx” below your signature.
  • Login to the Popular Direct Mobile app with your username and password.
  • Choose “Check Deposit” from the main menu.
  • We will walk you through the steps to choose a deposit account and take pictures of the front and back of your check.

What is the deposit cut-off time for Mobile Check Deposits?

The deposit cut-off time is 8:00 p.m. ET, Monday through Friday. If you submit after 8:00 p.m. — or on a non-business day or holiday — your deposit will be processed the next business day.