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  • Why Popular Direct?
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Accessibility

Accessible Banking for Popular Direct Products offered by Popular Bank

Popular Bank is committed to satisfying the financial needs of all our customers. We strive to provide a safe, dependable and inclusive banking system that provides excellent service to all our clients in addition to providing them with access to the products, services and tools to meet their banking needs, including those with disabilities. The following are the different services available through our Customer Care Center relative to Popular Direct deposit products offered by Popular Bank to make banking easier and more convenient.

Our Auxiliary Aids and Services include:

  • Braille or Large Print Statements and Notifications (if applicable) – You can receive your deposit account statements and notifications in any of these formats at no additional cost. To request the service, please contact 1.800.274.5696.
  • Automated Interactive Voice Response (IVR) System – Customers may access account information through our IVR system. The IVR is an automated system which allows customers to access their account information using a touchtone keypad and following audio prompts. For details or to access your applicable account, please call 1.800.274.5696.
  • Telecommunications Relay Services (if applicable) – We accept calls from relay services. Customers may utilize the "711" Telecommunications Relay Service (TRS) to communicate with our Customer Care Center and obtain account information and/or perform account maintenance. TRS allows individuals with hearing or speech disabilities to use the telephone system via a text telephone (TTY) or other device. For more information, please visit https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service.

Web Accessibility

Popular Bank is committed and engaged in efforts to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0. Some of our Online Accessibility features include optimization of site code and skip navigation links to work with Screen Reader Software such as JAWS.

For more information

If you have questions, suggestions, comments or concerns regarding accessible services relative to Popular Direct deposit products offered by Popular Bank, please contact our Customer Care Center via mail, email or phone for further guidance.

Customer Care Center
1-800-274-5696

Hours
Mon-Fri, 7:30am-12:00am EST
Sat-Sun, 9:00am-6:00pm EST

Please note: The customer care center will not be open during Federal Reserve Bank holidays.

If you’re a current account holder, you may also sign in to Popular Direct Online Banking and use secure messaging with Popular Direct Online Banking to contact the Customer Care Center.

For mail, please use the following address:

Popular Bank
Attn: Popular Direct Products
P.O. Box 4884
Miami Lakes, FL 33014

For your convenience and security, we strongly recommend that you contact us by phone or secure message, and only send us mail with tracking enabled.

 


Disclosures

All Popular Direct deposit products are offered by, and will be opened through, Popular Bank. All balances for Popular Direct and Popular Bank deposits would be combined for purposes of determining FDIC coverage eligibility. Deposit products and services are offered by Popular Bank. Popular Bank is a Member FDIC institution. Your deposits are insured, in aggregate, up to $250,000 per depositor, per insured institution, based upon an account ownership type by the FDIC. You may qualify for more than $250,000 in coverage if you hold deposits in different account ownership categories. For more information, please refer to: FDIC.gov.

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This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third-party's respective privacy policy and security practices may differ from those of Popular Bank or its affiliates. Neither Popular Bank nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.


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CD Account Opening Restrictions Savings Account Opening Restrictions ×


Please note: We may email you requesting proof of ownership of the linked external account. If requested, proof must be sent to us by Online Banking Secure Message, and received on or before the 10th calendar day from the account opening date or your account will be closed and funds returned to your linked external account.

Please note: For the first 70 days following account opening, the only account to which you may transfer funds from is your linked external account. You can make a request through Popular Direct Online Banking or by calling the Customer Care Center at 1-800-274-5696. If you close your linked external account before you are eligible to change it (60 days after its last change), you will be unable to transfer funds out of your account for the remainder of the 60-day waiting period.

We may email you requesting proof of ownership of the linked external account. If requested, proof must be sent to us by Online Banking Secure Message, and received on or before the 10th calendar day from the account opening date or your account will be closed and funds returned to your linked external account.


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CD Account Opening Restrictions Savings Account Opening Restrictions ×


Please note: We may email you requesting proof of ownership of the linked external account. If requested, proof must be sent to us by Online Banking Secure Message, and received on or before the 10th calendar day from the account opening date or your account will be closed and funds returned to your linked external account.

Please note: For the first 70 days following account opening, the only account to which you may transfer funds from is your linked external account. You can make a request through Popular Direct Online Banking or by calling the Customer Care Center at 1-800-274-5696. If you close your linked external account before you are eligible to change it (60 days after its last change), you will be unable to transfer funds out of your account for the remainder of the 60-day waiting period.

We may email you requesting proof of ownership of the linked external account. If requested, proof must be sent to us by Online Banking Secure Message, and received on or before the 10th calendar day from the account opening date or your account will be closed and funds returned to your linked external account.


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