Popular Direct Account Opening Restrictions.

If you do not intend to transfer money out of your Popular Direct Select Savings account within the first 70 days of account opening these restrictions will not affect your account usage.

If you do intend to transfer money out of your Popular Direct Select Savings account within the first 70 days of account opening you may only do so by initiating a transfer of funds to your linked external account within Popular Direct Online Banking or by calling the Popular Direct Care Center.

If you close your linked external account you will not be able to transfer funds out of your Popular Direct Select Savings account until you have successfully linked a new external account, or until 70 days have elapsed following account opening, whichever occurs earlier.

At Popular Direct, customer experience is our top priority. We strive to provide the highest level of service, including taking measures to ensure the security of customer accounts. For savings accounts, the 70-day funds transfer restriction and the 60-day waiting period to change your linked external account were put in place to help prevent fraud, such as identity theft or an account take-over.

Once we receive your proof of ownership, you’ll be able to move the funds back to the linked external account you used at account opening by signing into Popular Direct Online Banking. Proof of ownership must be received within the first 10 calendars days of your account opening date. Failure to do so will result in the closure of your account and your funds will be returned to your linked external account.

No, there are no restrictions on transfers of funds into your Popular Direct Select Savings account. You may deposit funds into your Popular Direct Select Savings account from external accounts, through existing Popular Direct accounts and via mobile check deposit.

To help mitigate the risk of fraud, in some instances we may reach out to you requiring additional documentation to validate the account opening process in an Online Banking Secure Message to ensure that the activity was authorized by you and is legitimate. If this is required, you will receive an email from our Customer Care Center requesting additional information. Proof of ownership must be received within the first 10 calendars days of your account opening date. Failure to do so will result in the closure of your account and your funds will be returned to your linked external account.

Your linked external account has gone through account validation with Popular Direct and is connected to your Popular Direct customer account. Within the first 70 days of your Popular Direct Select Savings account opening transfers of funds out can only be made to your linked external account.

After the 70 days have elapsed there is no difference between what your linked external account and your other external accounts can do to transact with your Popular Direct Select Savings account. However, your linked external account will affect other accounts that you may wish to open with Popular Direct.

If you wish to open other Popular Direct accounts, you must fund them via your linked external account. Any changes to your linked external account will impact how your next Popular Direct accounts are initially funded.

You may link one external account at a time to your Popular Direct customer account.

You may not change your linked external account within 60 days of another change, including during the setup and funding of your Popular Direct Select Savings account. As such, we highly recommend that for the first 60 calendar days following your account opening the linked external account used to initially fund your Popular Select Savings account remain active and open so you can transfer money out of your Popular Direct Select Savings account if necessary.

After 70 days have elapsed following your account opening you may use any external accounts to initiate a transfer of funds into or out of your Popular Direct Select Savings account. Until that time, as long as your linked external account is open, if you need to initiate a transfer of funds out of your Popular Direct Select Savings account please visit Popular Direct Online Banking or call the Popular Direct Care Center.

Sign in to your Popular Direct account. From there, you can reach us by clicking  More within the top menu, then clicking Customer Service. You can submit a new secure message by clicking Contact Us and filling out the form. To review any messages that you’ve sent or received, you can click Messages.

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