Accessibility

Accessible Banking for Popular Direct Products offered by Popular Bank

Popular Bank is committed to satisfying the financial needs of all our customers. We strive to provide a safe, dependable and inclusive banking system that provides excellent service to all our clients in addition to providing them with access to the products, services and tools to meet their banking needs, including those with disabilities. The following are the different services available through our Customer Care Center relative to Popular Direct deposit products offered by Popular Bank to make banking easier and more convenient.

Our Auxiliary Aids and Services include:

• Braille or Large Print Statements and Notifications (if applicable) – You can receive your deposit account statements and notifications in any of these formats at no additional cost. To request the service, please contact 1.800.274.5696.
• Automated Interactive Voice Response (IVR) System – Customers may access account information through our IVR system. The IVR is an automated system which allows customers to access their account information using a touchtone keypad and following audio prompts. For details or to access your applicable account, please call 1.800.274.5696.
• Telecommunications Relay Services (if applicable) – We accept calls from relay services. Customers may utilize the "711" Telecommunications Relay Service (TRS) to communicate with our Customer Care Center and obtain account information and/or perform account maintenance. TRS allows individuals with hearing or speech disabilities to use the telephone system via a text telephone (TTY) or other device. For more information, please visit https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service.

Web Accessibility

Popular Bank is committed and engaged in efforts to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0. Some of our Online Accessibility features include optimization of site code and skip navigation links to work with Screen Reader Software such as JAWS.

For more information

If you have questions, suggestions, comments or concerns regarding accessible services relative to Popular Direct deposit products offered by Popular Bank, please contact our Customer Care Center via mail, email or phone for further guidance.

Phone: 1.800.274.5696
E-mail: PopularDirect@popular.com
Mail:
Popular Bank
Attn: Popular Direct Customer Care Center
P.O. Box 4884
Miami Lakes, FL 33014